Privacy Policy – Swissvoya

1. Our Commitment to Your Privacy

In compliance with the General Data Protection Regulation (GDPR) and applicable EU laws, Swissvoya is committed to:

• Processing your data lawfully, fairly, and transparently.
• Collecting only data necessary for providing our services.
• Protecting your data using appropriate technical and organizational measures.
• Respecting your rights regarding your personal information.

2. Information We Collect

We may collect the following types of personal data:

• A. Information You Provide: Name, email address, account details, communication preferences, and support inquiries.
• B. Automatically Collected Information: Device information, IP address, browser details, call duration, and interaction logs.
• C. Audio/Video Data: We do not store or record calls unless explicitly stated and with your prior consent.

3. How We Use Your Information

We use your information to provide and maintain our services, improve platform performance, ensure security, communicate with you, and comply with legal obligations.

4. Legal Basis for Processing (GDPR)

We process personal data based on your consent, contractual necessity, legal obligations, or our legitimate interests, depending on the nature of the processing activity.

5. Data Sharing and Disclosure

We never sell your personal data. Information is shared only with trusted service providers, legal authorities when required by law, or where necessary to protect our legal rights.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, resolve support requests, meet legal obligations, and improve platform performance.

7. Your Rights Under GDPR

You have the right to access, rectify, erase, restrict, object to processing, and request portability of your personal data, subject to applicable legal requirements.

8. Security Measures

Swissvoya protects your data using industry-standard encryption, secure EU-based infrastructure, strict access controls, and regular security assessments.

9. International Data Transfers

Where personal data is transferred outside the European Economic Area, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.

10. Complaints

If you have concerns regarding how we process your personal data, you may contact Swissvoya directly or submit a complaint to your local Data Protection Authority.

11. Privacy-First Philosophy

Swissvoya is built with a strong commitment to privacy, anonymity, and responsible data handling.

• Minimal data collection
• No unnecessary tracking
• No selling of user data
• Transparent data practices

12. Contact Information

Swissvoya, European Union